Systems of Work
The Missing Link in the Modern Organization...?
Why Focus on Systems of Work?
What are the organizing principles of work within the modern organization?
In the modern knowledge work focused organization, significant investments have been made in Systems of Engagement and Systems of Record, however “Systems of Work” have largely been ignored.
NolijWork suggests this intervening gap explains many of the challenges that modern organizations face, and why Systems of Work should be at the core of what organizations should address going forward.
The focus on customer journeys provides clues to a potential way forward, however journeys are all around us, whether customer journeys or employee journeys
Nor should Journeys be restricted to what happens at the boundaries of the enterprise.
Such “journeys” represent the navigation of the services provided by any organization, so should be a core focus.