Below are the some of the symptoms and challenges impacting knowledge worker productivity. Symptoms and problems often combine together to fuel a tangle of productivity loss. If you identify with these challenges, then NolijWork can help…
Sequences of Interactions (Journey Maps) are at the heart of how knowledge workers can come together to get work done productively.
The absence of defined and executed journey maps within an enterprise results in a fragmented work experiences for employees and sub-par outcomes for customers.
This is why we say that in many organizations…
Interactions / Journey Maps
Juggling multiple, parallel interactions with many internal and external stakeholders.
Journeys spanning customers and/or employees quickly lead to complexity within an organization.
Missing, unclear or dis-jointed definitions of required journeys / interaction sequences.
Even in the best of organizations, certain journeys are un-mapped, implicit, or rely on the goodwill of employees to get done.
All resources are finite, lack of prioritization leads to constant escalations, task juggling and fire drills.
Unless journeys are defined, visible and clearly prioritized within an organization, there will always be conflict of sorts.
Too Many Tasks
Work bottlenecks result in delayed responses and can cause wider productivity problems for others.
When an organization doesn’t have sight and control of all that is going on, this leads to unanticipated demands that haven’t been accounted for.
Email overload is often symptomatic of other problems, e.g. ad hoc work, escalations etc.
Equally, email is the often the means by which organizations compensate for those unplanned interactions / journeys.
Meeting overload (physical/virtual) can also be a symptom – e.g. unclear status, re-planning etc.
Meetings often result from the desire to try to exert control over work that is not under routine control.
Excessive interruptions & multi-tasking are productivity killers.
Such interruptions (emails, chat, SMS, calls) often arise from “fragmented” journeys which need to be manually coaxed to subsequent stages.
Constant alerts and escalations interfere with proactive behavior.
Similarly these alerts are often the manifestation of fragmented knowledge work, wherein escalations are constantly required to keep things on track.
Insufficient time (person-hours and timescales) or lack of planning of parallel work leads to constant time pressures.
Lack of visibility of ALL applicable work, results in unplanned resource demand.
Lack of visibility of status for stakeholders (colleagues, managers, customers) often spirals into interruptions, alerts, email requests.
Even if work is planned, but is not visible to relevant stake-holders, this results in unnecessary status requests to confirm adequate progress.
Juggling multiple challenges saps time, energy and motivation from knowledge workers.
Unplanned work, excessive interruptions leads to greater “work about work” for knowledge workers, reducing their productive capacity.
Productivity drains away like grains of sand as a result of combined challenges facing knowledge workers.
Bit by bit, the amalgamation of smaller problems, roll up into bigger challenges, impacting individuals and teams combined.